Refund policy
Returns
We do not accept returns and cannot be returned or exchanged, unless it is found that the item purchased is defect. Refunds will only be made if items are missing, subject to our verification.
In the case of defects, to start a return request, please:
- Describe the issue in email, and send to hello@izaraworld.com
- Pack the item and your completed returns note in its original packing material
- Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 30 calendar days from dispatch date for local orders, or 45 calendar days for international orders.
You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a store credit refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned product. Please note that refunds will be provided only in the form of store credit.